Updated Returns Page

Returns

We want you to be delighted with your purchase from Secret Garden Lavender and Herb Farm. If you have questions or concerns about your order, please contact us. We'll carefully review the situation and respond promptly.

Non-Returnable Items

For the health and safety of all our customers, we are unable to accept returns or exchanges of personal care products or perishable goods. This includes soaps, lotions, lip balms, bath products, essential oils, and other personal care items as well as plants and food goods. 

Because many of our products are handcrafted specifically for each order, we are also unable to accept returns or exchanges of custom, personalized, or made-to-order items.

If your order arrives damaged or if we made an error in fulfilling your order, please contact us within 5 days of delivery. We'll carefully review the situation, respond promptly, and work with you toward an appropriate resolution.

Eligible Returns

Unused home décor, gifts, and accessories may be returned within 30 days of delivery.

Unless a return is the result of our error or an item arriving damaged, customers are responsible for return shipping costs.

Please contact us before returning any item so we can provide return instructions. 

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.  If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@secretgardenlavender.com.  Approved refunds will be issued to the original method of payment.

Thank You

Thank you for supporting our family farm. We truly appreciate your business and the opportunity to share our handcrafted lavender products with you.